1. Basic meanings.
Agent – online store, that provides mediatorial services;
Customer – individual, interested in purchasing of mediatorial services provided by Agent;
The parties – individual/individuals implementing the goals of the Customer’s order by the request of the Agent;
Mediatorial services – actions, carried by Agent, in his own name, to establish proper interactions between Customer and Performers;
Game – interactive online game for Personal Computer (PC), named “World of Warcraft”;
In-game account – user account, including Player’s personal information, in-game character’s and in-game progress data;
Individual who place an order (hereinafter – the «Customer») on the one hand, and administration of the website worldofboosting.com (hereinafter – the «Agent») on the other hand, hereinafter collectively called as – «The parties», have entered into the Agreement on the following:
1. Subject of a Agreement
1.1 The subject of the Agreement are services that are provided by the Administration of the website worldofboosting.com, a full list of services is available on the mentioned above website.
1.2 Before signing the Agreement, the Customer agrees to read the full list of services and take action to obtain services and payment under this Agreement.
1.3 The Customer is aware that without accepting and agreeing to the Agreement, it would be impossible to provide the desired service.
2. The rights and obligations of the parties
2.1 The Agent undertakes:
2.1.1 To ensure continuity and quality of service delivery according to customer’s specified parameters.
2.1.2 To provide full services to the Customer in accordance with the specified information on the website.
2.1.3 Do not change the pricing policy during the execution of the order.
2.1.4 To maintain confidentiality of the Customer and his in-game character.
2.1.5 To ensure the order and amount of refunds in accordance with this Agreement.
2.2. Agent shall be entitled to:
2.2.1 Has the right to petition the courts to protect his rights under the legislation of the Ukraine.
2.2.2 Has the right to use the receiving data in the processing of orders, including IP address and the proposed address of the Customer in case of an unauthorized, unilateral breach of Agreement by the Customer and in case of the refusal by the Customer of a peaceful settlement to the conflict to protect his rights in the court.
2.3 The Customer undertakes:
2.3.1 To ensure the payment in full for services rendered to him according to the tariff.
2.3.2 Do not create situations hamper the execution of the order in full.
2.3.3 To solve disputes in accordance with this Agreement.
2.3.4 Give to Administration (operators) of the site worldofboosting.com all requested information – the customer’s full name, the full name of the owner of the credit card which was used for the payment, the name of the in-game character, the server name, the state of in-game character up to the order (e.g. current rating of the battlefield or the arena rating, depending on the type of ordered service), the name of desired order, a copy of payment transaction for the service.
2.3.5 The Customer understands and agrees with the fact that there is a small chance to get in-game account suspended due to reports of third parties or other reasons that are uncontrolled by Agent; If it occured, all the compensation will be done in accordance with this Agreement;
2.3.6 The Customer agree that all screenshots which were made during performance of the service may be used as an evidence in case disputes occur in future.
2.4 The Customer is entitled to:
2.4.1 To supervise in person or by trustee the process of the order.
2.4.2 During the execution of the order to abandon its future execution, and to receive compensation in accordance with this Agreement.
2.4.3 Obtain all necessary information from the Administration (operators) of the site worldofboosting.com.
3. Settlement procedure
3.1 The entire range of services, prompt execution and pricing of services are displayed on the site.
3.2 Prior to the payment the Customer must entirely accept this Agreement.
3.3 Prior to the payment the Customer must apply to the administration (operators) of the worldofboosting.com website for exact price and the period of execution of services, and to explain the form of payment – in full or partly.
3.4 After payment the Customer shall provide the Administration (operators) of the website worldofboosting.com with all requested information – the customer’s full name, the full name of the owner of the credit card which was used for the payment, the name of the in-game character, the server name, the state of character up to the order (e.g. current rating of the battlefield or the arena rating, depending on the type of ordered service), the name of desired order, a copy of payment transaction for the service (this is done for a refund can not be made by the Customer unilaterally).
4. Liability of the Parties
4.1. In case of a violation by one of the parties of the Agreement, the party shall be fully liable in accordance with international law and Ukranian legislation.
4.2 In case of violation of the Agreement by the Agent, the Customer shall be entitled to receive a full refund, according to the procedure specified in Section 7 of this Agreement or to extend the lines of the order in exchange for a bonus offer from the Agent. (Unforeseen circumstances not taken into account when calculating order performance periods)
4.3. In case of a breach of the Agreement by the Customer, the money is not refundable.
4.4 In case of ignoring by the Customer the conditions and procedures for dispute resolution in accordance with section 7 of this Agreement, the Agent in the law does not perform the requirements and use the data provided by the Customer to confirm the authenticity of the person who paid for the service, and drafting a response claim in the payment system where payment was made.
4.5 In case of a unilateral attempt to return the funds, these actions will be treated as fraud in accordance with Article 190 of the Criminal Code of the Ukraine and the Agent has the right to provide IP and other personal information about the Customer to the appropriate law enforcement authorities for further investigation.
5. Deadline of the Agreement
5.1. This Agreement is valid from 01/01/2012 till 31/12/2018.
5.2. The deadline of the Agreement does not relieve the parties from fulfilling its conditions.
5.3. Any changes to the Agreement may be amended only by drawing the Supplementary Agreement, the parties agree mutually, individually.
6.1 In case of unforeseen circumstances: fire, natural disaster or other circumstances independent of the Agent, the deadline to perform the services extends by duration of such circumstances.
6.2 In case of unforeseen circumstances delay the process of the order on the period more than 10 days, the Customer has the right to recover his funds in accordance with section 7 of this Agreement.
7. The procedure for resolving disputes
7.1 All disputes that arise during the execution of services, have a procedure of solution in accordance with this Agreement, any attempt to violate this procedure shall be the responsibility in accordance with section 4 of this Agreement.
7.2 In case of a dispute the Customer is obliged to contact customer support, whose contacts can be found on the website or through worldofboosting.com operator who has provided the consultation before making the payment.
7.3 The Customer must provide: the name of the operator who served him, a problem which occured, the volume of orders that had been done, the date of the payment was made, the identity of the person who made the payment, a copy of the payment transaction and the reason of refund request.
7.4 In the case the dispute does not settle down by negotiation within 72 hours the Customer may apply to the arbitration system of payment system he used for payment of services or apply to the judicial authorities of the Ukraine.
7.5 The Customer has the right to open a dispute within 30 days from the date of payment.
8. Refund and cancellation policy.
8.1. The Customer has the right to know that information he provided during communication, such as: the customer’s full name, full name of the owner of the credit card which was used for the payment, the name of the in-game character, the server, the state of character up to the order (e.g. current rating of the battlefield or the arena rating, depending on the type of ordered services), the name of desired order, a copy of payment transaction for the service (this is done for a refund can not be made by the Customer unilaterally), as well as all Skype correspondence will be used for appealing in the case of filling documents for resolving the disputes in payment systems or the judiciary.
8.2.1. Obstruction of an order implementation caused by a Customer is the only reason why Agent can cancel the order and make a refund according to the formula below.
In other cases, we never refuse the order. If Customer has any claims, he will be offered with the ways to resolve the problem and to recover the losses. If none of the proposed will satisfy Customer’s demands, he/she can cancel the order and get a refund, by the rules, written below.
8.2.2. Customer has the right to cancel the order and request a refund at any time.
Refund amount will be:
I. Full. If the order was cancelled:
a) Not later than 30 minutes after the order was paid;
b) Before the Account Sharing was done (if that method was chosen);
c) Before the start of the order implementation process;
II. Partial. Refund sum will be calculated by this formula:
(Σ – Σ×0,1) – Σ × P/100 = R
Σ – total cost of an order;
Σ×0,1 – fee for the mediatorial services done by Agent (10% of an order cost);
P – percentage of performed part of an order;
R – amount of funds to be returned;
1) Customer had ordered the “10 dungeons in mythic difficulty”, which cost €30, 50% of it were fulfilled (i.e.: 5 out of 10 “dungeons” were passed), rejecting this order Customer will receive:
(€30 - €30×0,1) - €30 × 50/100 = R
€27 - €15 = R
R = €12
2) Customer had ordered “Heroic raid fullrun” with using of “Account Sharing” method for the cost of €100.
Account was shared (that means, mediatorial services was done), implementation process had not stated yet.
Customer cancels the order. Sum will be:
(€100 - €100×0,1) - €100 × 0/100 = R
€90 – 0 = R
R = €90